Terms of Service

Dianova provides a multi-tenant booking and salon-management platform. Beauty services are provided by independent salons, who are the merchants of record. Your service agreement for any appointment is with the salon, not Dianova.

You must meet the minimum age and provide accurate information. You are responsible for your account and credentials. Sign-in may use email, phone OTP, or Google/Microsoft.

• Each salon sets its deposit, cancellation, rescheduling, and no-show policy, shown at booking. Booking constitutes acceptance of that policy.
• A deposit may be required to confirm a booking and is handled per the salon’s policy.
• Cancellation/rescheduling within the salon’s free window avoids charges; late cancellations and no-shows may incur the disclosed fee.

• Payments, deposits, gift-card purchases, and tips are processed by Stripe; you authorise the applicable charges.
• Gift cards are redeemable per their terms and applicable law; we do not apply expiry or fees where prohibited.
• Tips are voluntary and paid to the salon/stylist.

The Services include AI features (style recommendations, virtual try-on, hair-health analysis, dynamic price quotes, and AI voice receptionist). AI output is informational and cosmetic, may be inaccurate, and is not medical, professional, or guaranteed advice. AI features that process photos or voice require your consent.

You may upload photos and other content and represent you have the right to do so. You grant the salon and Dianova a limited licence to use your content solely to provide the Services. Use of your content for marketing occurs only with your separate, explicit consent and can be withdrawn.

Calls to an AI receptionist may be recorded and transcribed, with disclosure at the start of the call and, where required by law, your consent. You may decline and request a human or alternative channel.

Do not misuse the Services, attempt to breach security or tenant isolation, scrape, reverse engineer, infringe rights, or upload unlawful content.

You consent to receive communications electronically and agree that your electronic acceptance (clicking “agree”, booking, or signing) is legally binding.

The platform, brand, and content (excluding your content and salon content) are owned by Dianova or its licensors.

The Services are provided “as is” without warranties to the maximum extent permitted by law. Dianova is a platform provider and is not responsible for the beauty services performed by salons. To the extent permitted by law, Dianova’s aggregate liability is limited as set out in our agreement. Nothing limits liability that cannot be limited by law.

You agree to indemnify Dianova for misuse of the Services. We may suspend or terminate accounts for breach. These Terms are governed by applicable local law, with disputes resolved in the designated venue.

We may update these Terms; material changes will be notified and continued use constitutes acceptance. Contact us at legal@dianovabeauty.company.